Your privacy is important to us. This policy explains how ChallanWala collects, uses, and protects your personal information.
We access vehicle and driving license information from official government databases (Vahan, Sarathi) to provide accurate services. This data is retrieved securely and used solely for service delivery.
Provide vehicle information, challan details, and registration services
Create and maintain your user account, preferences, and service history
Send service updates, notifications, and customer support messages
Comply with applicable laws, regulations, and government requirements
We do not sell your personal information. We may share information in these limited circumstances:
Trusted third-party service providers who help us deliver services (payment processors, SMS providers, etc.)
When required by law, court order, or government authorities for legal compliance
In case of merger, acquisition, or sale of business assets (with user notification)
End-to-end encryption for data transmission
Industry-standard data storage security
Limited access on need-to-know basis