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Privacy Policy

Your privacy is important to us. This policy explains how ChallanWala collects, uses, and protects your personal information.

Last Updated: July 25, 2025

1. Information We Collect

Personal Information

  • • Full name and contact details
  • • Email address and phone number
  • • Vehicle registration numbers
  • • Driving license information
  • • Address and location data

Usage Information

  • • Search queries and preferences
  • • Device and browser information
  • • IP address and location data
  • • Usage patterns and analytics
  • • Payment transaction details

Government Data Sources

We access vehicle and driving license information from official government databases (Vahan, Sarathi) to provide accurate services. This data is retrieved securely and used solely for service delivery.

2. How We Use Your Information

Service Delivery

Provide vehicle information, challan details, and registration services

Account Management

Create and maintain your user account, preferences, and service history

Communication

Send service updates, notifications, and customer support messages

Legal Compliance

Comply with applicable laws, regulations, and government requirements

3. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers

Trusted third-party service providers who help us deliver services (payment processors, SMS providers, etc.)

Legal Requirements

When required by law, court order, or government authorities for legal compliance

Business Transfers

In case of merger, acquisition, or sale of business assets (with user notification)

4. Data Security

Encryption

End-to-end encryption for data transmission

Secure Storage

Industry-standard data storage security

Access Control

Limited access on need-to-know basis

5. Your Rights & Choices

You have the right to:

  • ✓ Access your personal data
  • ✓ Correct inaccurate information
  • ✓ Delete your account and data
  • ✓ Export your data
  • ✓ Opt-out of marketing communications
  • ✓ Restrict data processing
  • ✓ File complaints with authorities
  • ✓ Withdraw consent anytime

6. Contact Us

Privacy Officer

info@challanwala.com
+91 8448445049

Company

Black Coat Technologies Pvt Ltd
Plot No. 76 D,
Udyog Vihar Phase-4,
Gurgaon, Haryana -122001

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